Last updated: July 27, 2026

Refund Policy

MyGraceSong creates custom digital songs based on the story, details, and preferences you provide. To request a refund, contact us at support@mygracesong.com within 10 days of payment.

These terms do not limit your statutory rights. If you are a consumer in the EU, the UK, or another jurisdiction granting mandatory cancellation or refund rights, those rights apply in full and take precedence over anything in this policy.

10-Day Refund Window

We review any refund request made within 10 days of payment. Where the law gives you a longer or unconditional right to cancel, that right applies instead and we will honour it. Beyond those periods, orders are generally final, because each song is custom-made to your specifications.

Custom Work

Because each song is personalized, we may first offer to revise, re-deliver, or otherwise resolve the issue. If we are unable to deliver substantially as described due to an error on our part, we may, at our option, re-deliver the digital product or issue a refund.

Rush Delivery And Add-Ons

Revisions, add-ons, and upgrades are generally non-refundable once purchased, except where required by law or where we determine a refund is appropriate. Rush and priority fees are refundable if we miss the rush window for reasons within our control.

How Refunds Are Processed

Approved refunds are issued to the original payment method. Processing times vary by payment provider and bank, and may take 5-10 business days to appear. Payment processor fees, third-party production costs, or fulfillment costs may be non-refundable and may be deducted from any refund where permitted by law.

Billing Questions

If you believe a charge is incorrect, contact us first at support@mygracesong.com so we can help resolve it. Initiating a chargeback without contacting us may delay resolution, and we reserve the right to dispute abusive or fraudulent chargebacks.